FAQs

• Lower operating cost
• Increase retention (free up time to maximize potential) 
• Increase sales 
• Increase patient care quality
• Increase clinician productivity
• Increase revenue management efficiency
• Clerical, Medical documentation assistance, scheduling, Intake

• Patient-Centric Approach: Prioritizing patient satisfaction and positive outcomes through efficient coordination, communication, and care management can showcase a dedication to quality care.
• Dedicated Teams: Providing dedicated virtual assistants or teams with specialized skills in areas such as medical coding, billing, or intake can ensure expertise and consistency in service delivery.
• Customized Solutions: Offering tailored BPO solutions that cater to the unique needs of home healthcare providers can demonstrate a commitment to providing value-driven services.
• Data Security and Compliance: Implementing robust data security measures and ensuring strict compliance with healthcare regulations, including HIPAA, can build trust and credibility.
• Transparent Communication: Maintaining open and transparent communication with clients about processes, progress, and challenges can foster trust and strong client relationships.
• Quality Assurance: Implementing quality control measures, regular audits, and performance evaluations can demonstrate a commitment to delivering accurate and reliable services.
• Ligare provides solutions / find ways to resolve amidst diversity

• Philippines

We are situated in different regions across the Philippines

We are situated in different regions across

Your Administrative Virtual Assistant (Front Desk/Receptionist) can manage the following tasks:

• Phone and Fax Management: Answer incoming calls; review, sort, and distribute incoming faxes
• Documentation Management: Ensure that all documentation is accurate, up-to-date, and compliant with regulations.
• Cost-Effective: Virtual assistants can offer cost savings compared to hiring on-site administrative staff.
• Reducing the need for in-room EMR documentation and other back-office chores can improve productivity, save time, and increase revenue.

the Philippines

• Appointment Reminders: MVAs send timely reminders to clinicians, reducing the chances of missed appointments and improving patient care continuity.
• Lab Result Follow-Up: MVAs evaluate lab test results and findings and may immediately notify the clinician of any unusual findings.

Process Reporting: auditing functions to enable consistent delivery

• Recruitment and Application Process:

The process starts with the recruitment and application phase, where candidates interested in working as VAs or MVAs submit their resumes and applications to Ligare. This can be done through various channels such as job boards, or other recruitment platforms.

• Screening and Interviewing:

Once applications are received, qualified applicants are typically screened through interviews and assessments. The aim here is to evaluate their skills, experience, communication abilities, and overall suitability for the role.

In addition to standard interview questions, technical assessments may be conducted to ensure that candidates have the necessary equipment and internet connectivity required for remote work. This may include checking their laptop specifications, typing speed, internet speed, availability of backup internet and power, and the quality of their working space.

Candidates may also be asked to provide personal information such as their bank account details and valid IDs (passport, national ID, driver’s license, or UMID) for verification purposes. However, it’s essential to handle this sensitive information with care and in accordance with data protection laws.

• Background Checks and Onboarding:

Background checks may also be conducted as a part of the onboarding process to ensure the integrity and trustworthiness of the candidates. These checks may include criminal background checks, reference checks, and verification of the provided information.

After successfully passing the interview and assessments, candidates who meet the requirements are typically onboarded into the organization. This involves providing them with the necessary training and resources to perform their roles effectively.

• Elevate – phone system
• Matrixcare – EMR (Electronic Medical Record)
• FileMaker – centralized data repository
• 4-Sight Fax – for outbound faxes
• Google Suite 
• OpenVPN Connect/Remote Desktop Connection- for security
• Activtrak – monitors VA’s activities
• SHP – validation of OASIS visit notes
• Parachute – ordering system for DMEs (Durable Medical Equipment)
• AllScripts/Careport – manage web referrals

• Activtrak – captures all activities of the VA (running in the background)
• Filemaker – manual logs of tasks performed

• Will be assigned to you based on the required needs during the initial discovery call.

• Schedule a 15-minute call to help us understand your priorities, objectives, and business needs
• Receive a tailored match – meet your VA or MVA for initial training and onboarding
• Work with your new assistant – start delegating your back-office tasks so you can focus on your most important priorities